We’ve been continuing work on the new ChatBox website widget, making it easier than ever to create a chat experience that feels like a natural part of your brand. You can customise the widget with your own colours and branding, helping it blend seamlessly into your website while maintaining a professional, consistent look.
The latest version also includes configurable greeting flows, allowing you to welcome visitors with personalised messages and guide conversations from the very start. You can ask your own custom questions when someone begins a conversation, helping you gather the information you need before replying. This makes it easier to qualify enquiries, understand what customers are looking for, and provide faster, more relevant responses.
We’re always looking to improve ChatBox based on your feedback. If there’s a feature you’d like to see, or you have any ideas that would make the website widget even more useful, we’d love to hear from you in the comments.